Submit a Ticket

Looking for additional support?

If you have searched our Solutions Database and reviewed the product documentation and still can't solve your issue, please submit a support ticket using the form below. A DynaGen representative will respond as quickly as possible to address your concerns.

Initial Steps to troubleshoot a problem

  1. If you purchased this product from a dealer or OEM rather than directly from DynaGen, have you first tried contacting your supplier? Your supplier is likely in a better position to know the specifics of your wiring or configuration in your equipment.
  2. Please check for other problems first such as mechanical faults with the engine/genset, fuel system problems, or incorrect electrical wiring.
  3. Thoroughly review our manual and search for any similar questions in our Solutions Database section.
  4. Find your serial number. This is typically printed immediately after a "-" in the model number as a series of digits.
  5. Carefully describe the problem. We need a full description of what the problem is and all the pertinent conditions. The more you can tell us the better.
Please provide your full name so we can properly log your request.
Please let us know what issues is causing you to reach out to us.
Please provide as much detail as possible with regards to your issue.

Support Resources

We strive to make all of our support documents easily accessible with everything you need to get up and running. Click here to select your product model for a list of available manuals, drawings, and software. Or click one of the buttons below to reach more support resources.

Support Downloads

Solutions Database